Ticketing system screen examples

Chatwoot

Inbox view showing all active conversations, currently in an empty state with no messages.

• Empty State
• Dashboard

Bird

Feature page detailing a shared inbox tool for email support, highlighting capabilities like unified inbox, templates, and analytics, with a demo booking CTA.

Outseta

Support desk inbox where an agent reviews a customer ticket about brand identity and drafts an internal note.

• Comments
• Messages

Huly

Detail page for a contact where the user is creating a new issue related to that contact, specifying details like project, priority, and assignee in a modal overlay.

• Comments
• Profile

Midday

Settings page where the user can submit a support request by filling out a form with a subject, product, severity, and message.

• Settings
• Tabs

Lemni

Inbox where the user reads a support ticket from a customer about mobile display issues and can view associated contact details and thread metadata in a side panel.

• Messages
• Comments

Front

Inbox view where the user reads an email thread from a shared GMail inbox, with options to reply to the sender or add internal comments for teammates.

• Messages
• Comments

Intercom

Settings page where the user manages and configures different ticket types, such as customer, tracker, and back-office tickets.

• Settings
• Edit

Luma

Settings page where the user drags to reorder standard and friends & family ticket types for an event.

• Reorder
• Settings

DevRev

List view where the user is drafting a new support ticket while simultaneously viewing an existing ticket's details in side-by-side panels.

• Add & Create
• Browse

Help Scout

Inbox detail view with a modal open to search and reassign the current conversation to a different customer profile.

• Search
• Select

Plain

Onboarding step where the user configures custom issue types like 'Bug report' or 'Feature request' for their workspace, with a live preview of how they appear in the app.

• Setup Wizard
• Workspace Switcher