Customer communication screen examples

Beside

Inbox view where the user is drafting a message to a contact in an empty thread, with a verification requirement banner at the top.

• Verification
• Messages

Assembly AI App Builder

Messaging inbox where the user views client conversations and can send rich-text replies with attachments.

• Messages
• Media Editor

Mailchimp

Inbox view where the user can manage one-to-one conversations, currently showing an empty state with a prompt to add sources while the message list loads.

• Empty State
• Messages

Missive

Feature page highlighting SMS collaboration capabilities, including a shared inbox, automated rules, and advanced management tools for teams.

Chatwoot

Settings page where the user configures channel preferences for a specific inbox, including greetings and email collection, alongside a live preview of the chat widget.

• Settings
• Tabs

Whop

Messaging inbox where the user is viewing a conversation with Peka09 and searching for the word 'good' within the chat history.

• Messages
• Search

Outseta

Help desk inbox where a support agent is viewing an urgent ticket about brand identity concepts, reading the conversation history, and drafting an internal note.

• Help
• Comments

Fourthwall

Inbox view where the user manages membership messages, showing a selected conversation with Jeremy and a composer to reply.

• Messages
• Chatbot

FeatureOS

Feature page explaining the release notes and changelog capabilities, highlighting embeddable widgets, the rich text editor, and answering frequently asked questions.

Mangomint

Workflow editor where the user configures a new client welcome credit automation with a text message and account balance update.

• Workflow Builder

Tabular

Modal overlay where the user selects a starting template or a blank canvas to create a new email campaign.

• Templates
• Dashboard

Bitly

Marketing use case page explaining how to use short links and QR codes for order tracking, delivery updates, and fulfillment analytics.