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N26 Flow Example: Verifying identity for support chat

This user flow guides customers through the process of verifying their identity during a support chat to access private information, ensuring the security of their account details.

This user flow guides customers through the process of verifying their identity during a support chat to access private information, ensuring the security of their account details.

Mutinyhq logo

Signing up

2 screens

·
Mutiny from Mutinyhq
Mutiny from Mutinyhq

User enters work email or selects Google on signup screen then receives magic link on verification screen

Deck logo

Verifying identity

4 screens

·
FromDeck
Deck Console from Deck
Deck Console from Deck
Deck Console from Deck

Completing Cloudflare CAPTCHA then entering email verification code to access Deck

Tryprofound logo
Profound | Answer Engine Optimization from Tryprofound
Profound | Answer Engine Optimization from Tryprofound

User enters 6-digit OTP sent to email on auth surface with testimonial sidebar

Bud logo
Bud - Your AI Worker from Bud
Bud - Your AI Worker from Bud
Bud - Your AI Worker from Bud

User starts on AI chat interface, encounters hCaptcha verification modal, and reaches post-verification agent start screen

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