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Setapp Flow Example: Canceling subscription

Preview this Setapp user flow: Canceling subscription. Explore the opening screens.

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Setapp | Personal User Account screen
Setapp | Personal User Account screen
Setapp | Personal User Account screen

This user flow guides a user through the process of canceling their subscription to Setapp, offering insights and alternatives before confirming the cancellation.

User starts cancellation from billing settings, selects cancellation reason, views retention offers with AI templates, provides feedback, and confirms subscription cancellation

User navigates from billing settings to a Stripe-hosted cancellation modal, selects a reason for leaving, confirms annual $99 subscription cancellation, and completes the process with loading and final confirmation states.

Bloom logo
Bloom by Medusa screen
Bloom by Medusa screen

User opens billing settings and triggers cancel plan, then sees confirmation modal explaining end-of-period cancellation

Beside logo
Cancel subscription | Beside Billing screen
Cancel subscription | Beside Billing screen
Cancel subscription | Beside Billing screen

User opens cancellation modal from subscription management, selects reason and provides feedback, confirms details, then views final cancellation confirmation with end-of-period date

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