Voiceflow user flows examples

Creating a Voiceflow account via email and password or Google OAuth on a split-screen signup form with conversational AI preview

• Signing up

User advances through loading states, use case and persona selections, channel choices, volume estimation, and AI agent configuration to initialize a Voiceflow workspace

• Onboarding

User configures an AI agent's persona, system prompts, LLM model, temperature, and tool integrations such as Zendesk and Salesforce across repeated settings screens in Voiceflow

• Editing
• Settings

User starts from empty knowledge base state and adds/configures data sources via import modals for URLs and sitemaps, setting sync, chunking, and system prompt options before managing sources in list and settings views

• Adding new source
• Importing

Multi-screen settings flow to configure LLM models, temperature, voice output, timeouts, memory, and fallback behavior for an AI agent in Voiceflow

• Settings

User starts from empty playbooks list, creates a new playbook via modal with name and LLM description, then configures AI instructions, tools, and integrations in the editor

• Creating
• Editing

Exploring empty transcripts list views with onboarding prompts, settings modals, and upgrade nudges in Voiceflow

Viewing resolution and satisfaction metrics while creating and configuring AI evaluation criteria from the evaluations dashboard in Voiceflow

• Reporting

Creator starts from empty tests list, builds turn-based test scenarios in modals, configures LLM judges, runs live simulations, and reviews pass/fail traces for Voiceflow agents

• Chatting

User configures installation snippet, appearance, security, and deployment options for Voiceflow AI agent's webchat widget across multiple settings screens, with upgrade prompts for advanced features

• Connecting to integration
• Customizing